Field Service Engineer

Job Overview: We are currently recruiting an experienced Field Service Engineer on behalf of our client, a leading injection moulding machine manufacturer to join their established team.

 

Benefits:

• Company vehicle & tools
• Profit related bonus scheme
• Generous overtime rates
• Private healthcare plan
• Flu vaccination
• Holiday buy back scheme
• Death in service benefit

 

Remit:

• As a Field Service Engineer you will be responsible for installing new injection moulding machines to customer premises and carry out routine servicing and repairs to ensure customer satisfaction
• This role will suit either current or previous experienced Service Engineers or Maintenance Engineers looking to move into a Service Engineer role, this role is home based with candidates preferably located in the Midlands

 

Responsibilities:

• Install new injection moulding equipment at clients sites, ensuring proper setup and configuration according to manufacturer’s guidelines
• Provide remote and on-site technical support to clients, troubleshooting issues with injection moulding machines, auxiliary equipment, and control systems
• Perform routine maintenance tasks, including inspections, cleaning, and parts replacement, to ensure equipment reliability and longevity
• Diagnose and repair mechanical, electrical, and hydraulic faults on injection moulding machinery, coordinating with internal teams and external suppliers for replacement parts and upgrades
• Conduct training sessions for client personnel on the operation, maintenance, and safety procedures related to injection moulding equipment
• Maintain accurate records of service activities, including service reports, parts inventory, and equipment history, using our internal systems
• Build and maintain strong relationships with clients, ensuring clear communication and timely resolution of technical issues to maximize customer satisfaction
• Identify opportunities for process optimization and efficiency gains in injection moulding operations, proposing and implementing solutions to enhance equipment performance and reduce downtime
• Maintaining and recording stock levels of spares as required
• Reporting used stock to the Sales Administrator to ensure accurate invoicing of the customer

 

Essential Requirements:

• Have previous working knowledge of injection moulding machines or plastic processing equipment
• Experience of working with pneumatic, hydraulic and electrical systems
• Have a good awareness and understanding of the importance of health and safety in the workplace

 

Desirable Requirements:

• Have ONC (or equivalent) in engineering, mechanical engineering, industrial electrics, maintenance engineering or related discipline
• Experience of working with PLC controlled machinery
• Counter balance, Overhead Crane certificates
• Previous customer service experience
• Experience of working in a similar maintenance role
• Autonomy and  self disciplined in managing own project to completion within timeframe

 

Core Competencies:

• Excellent customer care skills
• Strong organisational and time management skills with the ability to prioritise effectively
• Excellent communication skills both written and verbal
• Have excellent attention to detail
• Ability to build effective team relationships
• Be able to make decisions under pressure
• Self-motivated with the ability to work autonomously as well as in a team
• Excellent problem-solving skills
• Ability to work safely

 

Key Words: “Service Engineer”, “Field Service Engineer”, “Commissioning Engineer”, “Installation Engineer”, “Maintenance Engineer”, “Electrical Engineer”, “Mechanical Engineer” “Multi-Skilled Maintenance”, “Injection Moulding” “Plastics”