Service Hotline Engineer

Overview: Working alongside our client, an established high profile global manufacturer and supplier of injection moulding machinery and bespoke automation, to source a site-based Service Hotline Engineer.

 

Benefits:

• Profit share bonus scheme
• Company car
• 25 days holiday plus bank hols
• Extra day off for your birthday
• Private medical insurance
• Life assurance
• Long term service awards
• Employee assistance programme
• PerkBox
• Critical illness insurance
• Group income protection insurance
• Dental insurance
• Travel insurance
• Good pension scheme
• Death in service benefit
• Private healthcare

 

Remit:

• Exceptional job opportunity working for a premier market leader within injection moulding machinery and factory automation, offering an excellent company benefits package alongside extensive opportunities for development and career progression
• The successful Service Hotline Engineer will act as the primary point of contact for technical enquiries and customer service
• This position will suit a skilled Injection Moulding Engineer with strong machine maintenance background, technical expertise and professional communication skills

 

Role:

• In the role of Service Hotline Engineer, you will be responsible for diagnosing machine faults remotely using telephone, email and remote support tools
• As Service Hotline Engineer you will provide troubleshooting support for electrical, mechanical, control and process related issues
• Support customers in minimizing machine downtime and restoring production as quickly as possible
• Provide technical support across range of company product offerings as required
• Co-ordinate Service Engineer attendance when onsite support is required and provide technical support
• Plan and co-ordinate preventative maintenance activities for company products
• Monitor open cases and provide customers with timely updates on progress and resolution activities
• Log, prioritise and manage customer cases through the ERP service management system
• Build and maintain strong customer relationships through professional and proactive support
• Deliver excellent customer service and contribute to continuous improvement through feedback
• Ensure adherence to established processes, standards, compliance requirements and SLA’s

 

Experience Requirements:

• Minimum 5 years’ experience supporting maintaining or troubleshooting industrial injection moulding machinery
• Technical qualification in a relevant engineering discipline
• Proven experience diagnosing and resolving faults on industrial machinery, automation equipment or manufacturing systems
• Strong fault finding, analytical and problem solving skills
• Excellent communication and customer service skills
• Experience using CRM, SAP, ERP or service management systems
• Strong technical knowledge of injection moulding machinery and automation systems
• Full UK Driving Licence
• Ability to manage multiple priorities and perform effectively under pressure

 

Key Words: “Hotline Service Engineer”, “Hotliner”, “Field Service Engineer”, “Service Engineer”, “Technical Support Engineer”, “Maintenance Engineer”, “Installation Engineer”, “Injection Moulding”, “Plastics”, “IM Machinery”, “Automation”